Refund policy

EXCHANGE POLICY

We offer a 07-day exchange policy for international shipping only for damaged or faulty products, which means you have 07 days from the date you receive your item to request a return.
We offer a 02-day exchange policy for domestic shipping only for damaged or faulty products, which means you have 02 days from the date you receive your item to request a return.

To be eligible for a exchange, the item must be in the same condition in which it was received, unworn or unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a exchange, please contact us at amazing@amazingjewel.com.
If your exchange request is approved, we will provide a exchange shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted or registered.

For any questions related to exchange, you can always reach us at amazing@amazingjewel.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue promptly and make it right.

Exceptions / non-returnable items

Certain items are non-returnable, including custom or personalized products (such as special orders).
Additionally, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the original item. Once the return is accepted, you may place a new order separately for the replacement item.

Once we receive and inspect your return, we will notify you regarding the approval status of your exchange.